Cancellation Policy

Transparent and customer-friendly policies for a smooth shopping experience at Divy Gems

At Divy Gems, we are committed to providing a seamless and satisfying shopping experience for both domestic and international customers.

💎 Lifetime Authenticity Guarantee

Every product comes with a lifetime authenticity guarantee. If any product is proven to be synthetic by a recognized laboratory, we offer a 100% refund.

🔁 Order Cancellation Policy

⏱️ Within 2 Hours

Full refund if order is cancelled within 2 hours of placement.

📦 Before Shipping

• Uncustomised items: 10% handling fee deduction
• Customised items: 30% damage-risk & handling fee deduction

🚚 After Shipping (Before Delivery)

• Uncustomised items: 30% handling fee + shipping charges
• Customised items: 50% damage-risk & handling fee + shipping charges

💰 Refund Timeline

• Refunds processed within 7 working days from cancellation request
• Additional 3–7 business days may be required for bank processing

By placing an order with Divy Gems, you agree to the terms outlined in this policy.

Thank you for choosing Divy Gems ✨

We wish you a happy and pleasant shopping experience!