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Return & Exchange Policy

Simple, transparent and customer-friendly policy at Divy Gems

At Divy Gems, we ensure quality and authenticity in every product. We offer a 10-day return & exchange policy under the conditions mentioned below.

✅ Eligibility for Return / Exchange

  • • Product must be in original, unused condition
  • • Include certificate, invoice, packaging & documents
  • • Subject to approval after inspection
  • • Request must be made within 10 days of delivery

⚠️ Non-Eligible Cases

  • • Customised orders (design, size, color issues)
  • • Damaged due to misuse or negligence
  • • Requests after 10 days of delivery

📦 Return / Exchange Procedure

1. Email us at support@divygems.com within 10 days

2. Share images & unboxing video of the issue

3. Our team will review and approve the request

4. Return the product with all original contents

🏬 In-Store Return

Visit our New Delhi store during working hours

🚚 Courier Return

Send via reliable courier & share tracking details

💰 Refund Timeline

  • • Processed within 7 business days after receiving return
  • • Additional 3–7 days for bank processing

📌 Important Notes

  • • Shipping charges, VAT & duties are non-refundable
  • • Return shipping cost borne by customer
  • • Payment gateway charges are non-refundable
  • • No restocking fee applicable
  • • In-store returns allowed as per conditions
  • • Do not mention product details on package for safety

Thank you for shopping with Divy Gems ✨

We aim to provide a smooth and trusted experience

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